Returns Policy
You should feel captivating in every piece—if it isn’t quite right, you can request a return or exchange within 30 days of delivery.
| At a glance | Summary |
|---|---|
| Return window | 30 days from the delivery date |
| Item condition | Unused, unwashed, with original tags; original packaging where possible |
| Return shipping | Our error: we cover. Change of mind: you cover. |
What is eligible for return
- Defective or damaged items on arrival
- Wrong item or wrong size shipped
- Item significantly different from its description
- Change of mind (fit or style didn’t work) within the 30-day window and meeting condition requirements
Condition requirements
- Items must be unused, unwashed, and unworn
- All original tags attached; original packaging where possible
- No stains, fragrances, pet hair, or signs of wear or alteration
Photo and proof requirements
To help us validate and speed up your request, please include clear, well‑lit photos:
- Close‑up of the issue (defect/damage)
- Image of the size tag and product tag(s)
- Full front and back photos of the item
- Outer packaging if damaged on arrival
How to request a return or exchange
- Email [email protected] from your order email address.
- Include your order number, the item(s) you want to return, and the reason.
- Attach the required photos (see list above).
- Tell us your preferred resolution: refund or exchange (size/color) if available.
- Wait for our reply with approval and next steps. We respond within 1–2 business days.
Who pays for return shipping
| Scenario | Return shipping cost | Original shipping refunded | Return label |
|---|---|---|---|
| Our error (defective, damaged, wrong item/size, or significantly different) | Covered by Iotwearabledevice | Yes, refunded | Provided for approved returns |
| Change of mind (fit, style, no longer wanted) | Covered by customer | No | Use your own trackable method |
Items we cannot accept
- Used, worn, washed, or altered items
- Items missing original tags
- Returns based only on minor cosmetic variations (e.g., slight color differences due to lighting/screens)
Exchanges
Exchanges are offered when the requested size or color is in stock. For our-error cases, we cover the return shipping. For change-of-mind exchanges, you are responsible for return shipping and any applicable shipping for the replacement. If an exchange is unavailable, we will proceed with a refund per this policy.
Refund timing and method
- Refunds are issued to the original payment method after the returned item is received and inspected.
- Processing time: 5–7 business days after inspection.
- Time to appear on your statement: typically 5–10 business days, depending on your bank or card issuer.
- No restocking fee applies.
Approval and communication
We confirm approval or next steps via email. Our support team replies within 1–2 business days of your request. For any questions, contact us at [email protected].
Contact
Email: [email protected]
Business address: Thôn Khau Ràng, Tràng Các, Văn Quan, Lạng Sơn